Personal Care
Maintaining personal care with dignity and respect in line with your specific needs. We put your needs first.
Companionship
A friendly face that you can rely on, in the comfort and security of your own home helping you with what you require
Help at Home
Help and assistance with your household tasks, making your home a happy place to live.
Other Care Services
Our other care services include visiting care, respite and home from hospital support. We are here for you.
Truly Personalised Home Care
At Windrush Care, we recognise that no two people are the same. We treat every client individually, ensuring all of their specific needs are met. Our private home care plans are personalised to each client's specific requirements.
An Award Winning Care Team
Our carers are award winning for a reason; they pride themselves on delivering nothing but exceptional care. Our recruitment process is highly refined to ensure we only take on the best carers.
Highly Trained Staff
With a dedicated trainer and purpose-built facilities, we ensure our staff gain the knowledge and hands-on experience needed to deliver the high standard of care we expect.The management team collectively have a wealth of experience working in all sectors of care.
Windrush Care Retains 'Good' CQC Rating Across the Board We are thrilled to announce that following our recent Care Quality Commission (CQC) assessment in June 2026, Windrush Care has once again been officially rated ‘Good’ across all areas!
When choosing home care in England, one of the biggest decisions families face is whether to use a CQC-registered care agency or hire a personal (independent) carer. While personal carers can seem cheaper or more flexible, there are important reasons why a CQC-registered company offers greater protection and peace of mind. 1. Independent Regulation and Inspection A CQC-registered care company is legally regulated by the Care Quality Commission (CQC). That means: They are inspected by an independent regulator They receive a public rating (Outstanding, Good, Requires Improvement, or Inadequate) Families can read inspection reports before choosing care A personal carer is not inspected or rated by the CQC. There is no external check on how safe, effective, or reliable their care is. 👉 With a CQC provider, quality is monitored. With a personal carer, you’re relying on trust alone. 2. Safer Recruitment and Background Checks CQC-registered companies must: Carry out enhanced DBS (criminal record) checks Verify references and work history Ensure carers are trained and competent Provide ongoing supervision When hiring a personal carer, you become responsible for checking: Their background Their experience Their right to work Their training 👉 A registered company removes this risk from families. 3. Legal Protection and Accountability CQC-registered providers must follow strict laws around: Safeguarding vulnerable adults Medication management Infection control Health & safety Complaints handling If something goes wrong, there is: A formal complaints process CQC oversight Clear accountability at management level With a personal carer: Complaints are harder to resolve There is no regulator to escalate concerns to Legal responsibility often falls on the individual or family 4. Cover, Continuity, and Reliability A care company must ensure: Cover if a carer is sick or on holiday Care continues without disruption Visits are monitored and logged With a personal carer: If they are ill or unavailable, care may stop Families may need to find emergency cover themselves 👉 Continuity of care is critical, especially for older or vulnerable people. 5. Insurance and Risk Management CQC-registered companies must have: Public liability insurance Employer’s liability insurance Risk assessments in place Many personal carers: Are uninsured or under-insured Leave families exposed if an accident or injury occurs 6. Clear Standards of Care CQC providers must meet five key standards: Safe Effective Caring Responsive Well-led These standards don’t apply to personal carers in the same way. 👉 CQC registration means care is delivered to nationally recognised standards. The Bottom Line CQC-Registered Care Company Regulated and inspected Trained, vetted staff Backup care provided Clear complaints process Legal and insurance protection Personal Carer No independent oversight Checks are the family’s responsibility No guaranteed cover Limited accountability Higher risk for families A Balanced View: Personal Carers and CQC-Registered Care Providers It is important to recognise that not all private or personal carers are bad. Many independent carers are experienced, compassionate, and dedicated professionals who provide excellent support and build strong, trusted relationships with the people they care for. For some individuals, particularly those with low-level or companionship needs, a personal carer can be a suitable option. However, the key difference lies not in intent or care quality, but in regulation, accountability, and safeguards.
In today’s fast-paced world, more families are choosing homecare services as a compassionate and practical solution for their loved ones. Homecare allows individuals to remain in the comfort of their homes while receiving the personalised support they need. Whether it’s assistance with daily activities, medical care, or companionship, homecare promotes independence and peace of mind for both clients and families. What Is Homecare? Homecare encompasses a wide range of professional services delivered directly in the home. It can include: Personal care: Help with bathing, dressing, grooming, and mobility. Companionship: Providing emotional support, conversation, and friendship. Household help: Light cleaning, meal preparation, and errands. Specialised medical care: Supervision for conditions like dementia, chronic illness, or mobility challenges. The focus is not just on meeting physical needs—but also on nurturing emotional and social well-being. Why Choose Homecare? Comfort and Familiarity: Staying in a known and loving environment reduces stress and promotes quicker recovery. Personalised Attention: Care plans are tailored to individual preferences and evolving needs. Family Involvement: Loved ones remain actively engaged in the care process. Independence: Clients retain autonomy and dignity in their daily lives. Homecare blends professional expertise with a human touch—making it one of the most compassionate choices for long-term wellness and comfort. The Heart of What We Do At Windrush Care, we believe that care goes beyond tasks—it’s about connection. Our amazing care staff are trained not just to assist but to listen, reassure, and build genuine relationships. Every smile, shared story, and moment of trust brings us closer to our mission: helping people live life fully, at home. Final Thoughts Homecare isn’t just a service—it’s a partnership based on respect, empathy, and commitment. Whether you need short-term recovery support or long-term assistance, professional homecare ensures your loved one receives the compassionate and personalised care they deserve.
Windrush Care Retains 'Good' CQC Rating Across the Board We are thrilled to announce that following our recent Care Quality Commission (CQC) assessment in June 2026, Windrush Care has once again been officially rated ‘Good’ across all areas!
When choosing home care in England, one of the biggest decisions families face is whether to use a CQC-registered care agency or hire a personal (independent) carer. While personal carers can seem cheaper or more flexible, there are important reasons why a CQC-registered company offers greater protection and peace of mind. 1. Independent Regulation and Inspection A CQC-registered care company is legally regulated by the Care Quality Commission (CQC). That means: They are inspected by an independent regulator They receive a public rating (Outstanding, Good, Requires Improvement, or Inadequate) Families can read inspection reports before choosing care A personal carer is not inspected or rated by the CQC. There is no external check on how safe, effective, or reliable their care is. 👉 With a CQC provider, quality is monitored. With a personal carer, you’re relying on trust alone. 2. Safer Recruitment and Background Checks CQC-registered companies must: Carry out enhanced DBS (criminal record) checks Verify references and work history Ensure carers are trained and competent Provide ongoing supervision When hiring a personal carer, you become responsible for checking: Their background Their experience Their right to work Their training 👉 A registered company removes this risk from families. 3. Legal Protection and Accountability CQC-registered providers must follow strict laws around: Safeguarding vulnerable adults Medication management Infection control Health & safety Complaints handling If something goes wrong, there is: A formal complaints process CQC oversight Clear accountability at management level With a personal carer: Complaints are harder to resolve There is no regulator to escalate concerns to Legal responsibility often falls on the individual or family 4. Cover, Continuity, and Reliability A care company must ensure: Cover if a carer is sick or on holiday Care continues without disruption Visits are monitored and logged With a personal carer: If they are ill or unavailable, care may stop Families may need to find emergency cover themselves 👉 Continuity of care is critical, especially for older or vulnerable people. 5. Insurance and Risk Management CQC-registered companies must have: Public liability insurance Employer’s liability insurance Risk assessments in place Many personal carers: Are uninsured or under-insured Leave families exposed if an accident or injury occurs 6. Clear Standards of Care CQC providers must meet five key standards: Safe Effective Caring Responsive Well-led These standards don’t apply to personal carers in the same way. 👉 CQC registration means care is delivered to nationally recognised standards. The Bottom Line CQC-Registered Care Company Regulated and inspected Trained, vetted staff Backup care provided Clear complaints process Legal and insurance protection Personal Carer No independent oversight Checks are the family’s responsibility No guaranteed cover Limited accountability Higher risk for families A Balanced View: Personal Carers and CQC-Registered Care Providers It is important to recognise that not all private or personal carers are bad. Many independent carers are experienced, compassionate, and dedicated professionals who provide excellent support and build strong, trusted relationships with the people they care for. For some individuals, particularly those with low-level or companionship needs, a personal carer can be a suitable option. However, the key difference lies not in intent or care quality, but in regulation, accountability, and safeguards.
Windrush Care Retains 'Good' CQC Rating Across the Board We are thrilled to announce that following our recent Care Quality Commission (CQC) assessment in June 2026, Windrush Care has once again been officially rated ‘Good’ across all areas!
When choosing home care in England, one of the biggest decisions families face is whether to use a CQC-registered care agency or hire a personal (independent) carer. While personal carers can seem cheaper or more flexible, there are important reasons why a CQC-registered company offers greater protection and peace of mind. 1. Independent Regulation and Inspection A CQC-registered care company is legally regulated by the Care Quality Commission (CQC). That means: They are inspected by an independent regulator They receive a public rating (Outstanding, Good, Requires Improvement, or Inadequate) Families can read inspection reports before choosing care A personal carer is not inspected or rated by the CQC. There is no external check on how safe, effective, or reliable their care is. 👉 With a CQC provider, quality is monitored. With a personal carer, you’re relying on trust alone. 2. Safer Recruitment and Background Checks CQC-registered companies must: Carry out enhanced DBS (criminal record) checks Verify references and work history Ensure carers are trained and competent Provide ongoing supervision When hiring a personal carer, you become responsible for checking: Their background Their experience Their right to work Their training 👉 A registered company removes this risk from families. 3. Legal Protection and Accountability CQC-registered providers must follow strict laws around: Safeguarding vulnerable adults Medication management Infection control Health & safety Complaints handling If something goes wrong, there is: A formal complaints process CQC oversight Clear accountability at management level With a personal carer: Complaints are harder to resolve There is no regulator to escalate concerns to Legal responsibility often falls on the individual or family 4. Cover, Continuity, and Reliability A care company must ensure: Cover if a carer is sick or on holiday Care continues without disruption Visits are monitored and logged With a personal carer: If they are ill or unavailable, care may stop Families may need to find emergency cover themselves 👉 Continuity of care is critical, especially for older or vulnerable people. 5. Insurance and Risk Management CQC-registered companies must have: Public liability insurance Employer’s liability insurance Risk assessments in place Many personal carers: Are uninsured or under-insured Leave families exposed if an accident or injury occurs 6. Clear Standards of Care CQC providers must meet five key standards: Safe Effective Caring Responsive Well-led These standards don’t apply to personal carers in the same way. 👉 CQC registration means care is delivered to nationally recognised standards. The Bottom Line CQC-Registered Care Company Regulated and inspected Trained, vetted staff Backup care provided Clear complaints process Legal and insurance protection Personal Carer No independent oversight Checks are the family’s responsibility No guaranteed cover Limited accountability Higher risk for families A Balanced View: Personal Carers and CQC-Registered Care Providers It is important to recognise that not all private or personal carers are bad. Many independent carers are experienced, compassionate, and dedicated professionals who provide excellent support and build strong, trusted relationships with the people they care for. For some individuals, particularly those with low-level or companionship needs, a personal carer can be a suitable option. However, the key difference lies not in intent or care quality, but in regulation, accountability, and safeguards.
In today’s fast-paced world, more families are choosing homecare services as a compassionate and practical solution for their loved ones. Homecare allows individuals to remain in the comfort of their homes while receiving the personalised support they need. Whether it’s assistance with daily activities, medical care, or companionship, homecare promotes independence and peace of mind for both clients and families. What Is Homecare? Homecare encompasses a wide range of professional services delivered directly in the home. It can include: Personal care: Help with bathing, dressing, grooming, and mobility. Companionship: Providing emotional support, conversation, and friendship. Household help: Light cleaning, meal preparation, and errands. Specialised medical care: Supervision for conditions like dementia, chronic illness, or mobility challenges. The focus is not just on meeting physical needs—but also on nurturing emotional and social well-being. Why Choose Homecare? Comfort and Familiarity: Staying in a known and loving environment reduces stress and promotes quicker recovery. Personalised Attention: Care plans are tailored to individual preferences and evolving needs. Family Involvement: Loved ones remain actively engaged in the care process. Independence: Clients retain autonomy and dignity in their daily lives. Homecare blends professional expertise with a human touch—making it one of the most compassionate choices for long-term wellness and comfort. The Heart of What We Do At Windrush Care, we believe that care goes beyond tasks—it’s about connection. Our amazing care staff are trained not just to assist but to listen, reassure, and build genuine relationships. Every smile, shared story, and moment of trust brings us closer to our mission: helping people live life fully, at home. Final Thoughts Homecare isn’t just a service—it’s a partnership based on respect, empathy, and commitment. Whether you need short-term recovery support or long-term assistance, professional homecare ensures your loved one receives the compassionate and personalised care they deserve.
