Regulated vs Non-regulated Domiciliary Care

When the time comes for you or a loved one to think about receiving care, we understand that most people have never gone through the process before, and it can be a little overwhelming, especially with so many service providers to choose from. We hope that the following article will help provide appropriate information, for you to make an informed decision when the time comes. 

More often than not, people compare care companies based on price. Something even more important, however, is whether or not the care provider is fully regulated. 

In the UK, Care providers are monitored by the Care Quality Commission (or CQC). The CQC is responsible for carrying out regular inspections to ensure that providers meet the standards of quality, compassion, effectiveness, and safety of care are met. Any care provider registered with the CQC must adhere to their strict guidelines and procedures at all times. 

You can find out more about CQC here. 

Some care service providers or self employed personal assistants aren't regulated by the CQC, there can be several reasons why this may be. For example, if a care provider only offers services such as; household tasks, shopping, and cleaning - the CQC would not need to regulate such providers. More often than not, these companies often act as personal assistants and do not carry out any 'hands-on' care services.

However, if a care provider offers any of the following; personal care, showering, continence care, dressing, medical care, or anything which requires training - they must be regulated by the CQC. 

When deciding on what Care provider you use, always ask to see a copy of their CQC report. If they cannot provide you with one, they are likely non-regulated. 

As we previously mentioned; regulated care companies are monitored and inspected by the Care Quality Commission. These regular inspections ensure that regulated care companies are always meeting requirements for the safety and quality of care. For a non-regulated care provider, you can never be sure that they are meeting these requirements.

All regulated care providers must have a registered manager who is responsible for monitoring the compliance of all activities within the standards of the CQC. In other words, it is the registered manager who makes sure the care provider is working safely, compassionately and effectively. 

With non-regulated care providers, you will be the one responsible for paying your carers, essentially making you an employer. With this comes complications such as employer insurance. On the other hand, regulated care providers employ their carers directly, taking that stress off your hands. 

Training 

Most regulated care providers provide in-house training for all of their care staff, no matter their experience. This usually includes regular update training in line with any regulatory changes - giving you peace of mind that you're in good hands. 

Whether you choose a regulated or non-regulated care provider, is ultimately your choice. If you're looking for a care provider you can trust - especially in times of emergency - it is best to opt for a fully regulated care provider to give you that peace of mind. 

If you would like more guidance or information, we are always happy to help. Contact us today and we can answer any queries around care you may have. Click here to contact us or call us on 01242 226020. 

You can find our CQC report here. Alternatively, you can visit the Care Quality Commission website here.